By Norton E. Warner

The following is an excerpt from the book David Can Still Beat Goliath, by Norton E. Warner:

What is capturing the mind of the consumer? The objective of many advertisers seems to be to create an awareness with as many prospective customers as possible. But to capture the mind, you must go well beyond simple awareness. You must achieve a “consumer franchise”. This means the consumer will patronize your enterprise to the exclusion of your competition. When the consumer needs the product or service you provide, your enterprise will be the only one that comes to mind. Creating this consumer franchise is easier said than done but you can do it. Ask, "Have you ever heard of (insert your companies name here)?" and someone with awareness and aided recall may say, "Yes, I've heard of (your company)" Have you won the battle for this customer's mind? Not even close! Awareness of an enterprise falls far short of trust or preference, which alone, can attract and keep loyal customers. Effective advertising aims beyond "awareness with aided recall" to trust and loyalty. Consistent and effective messages shared with a specific audience will allow you to create your “consumer franchise”!

Norton is the author and creator of Marketing Firepower. Five decades helping businesses develop strategies, create campaigns, identify and target the most profitable customer and proper budgeting advice have all contributed to the Marketing Firepower information. Norton created Marketing Firepower to make his experience and success strategies available to businesses around the world.

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Tags: consumer franchise, battlefield, consumers, advertising, marketing