Every employee…every manager….and, most likely, every business owner gets extremely frustrated with customers from time to time. You know the kind. There’s the customer who asks for a “little extra.” The customer who can’t make the buying decision as quickly as you would like when you’re busy. The customer you spend hours with only to see them actually buy from your competitor. What a great business this would be if it weren’t for the customers. Read More...

Tags: small business, marketing, service, customer service